Shipping & Returns

SHIPPING POLICY
Orders are processed same day or next day during EST business hours Monday - Friday. We do not ship on weekends. Company reserves the right to use any shipping service we choose to ship products to you. All estimated delivery times are based on average in-transit time, after the order has been processed by our fulfillment warehouse.  All shipping prices are quoted in United States dollars.  Shipping and handling fees are posted at checkout and change from time to time. 
There may be occasional delays beyond the posted order processing time based on current events and disasters beyond our control.  Currently there is a nationwide shortages of staff in the shipping sector which has delayed normal transit times. When your order ships, you will be provided with a tracking number via email. If you lose this email, you may call our customer service center for tracking information. We do not guarantee any specific delivery dates or times. These shipping terms are accepted by you by placing an order with us.

INTERNATIONAL ORDERS
VitaHustle is pleased to ship worldwide through our partner, GlobalShopex.com.  Simply add any items you wish to purchase in your shopping cart and choose the "International Checkout" option.  The global checkout page will allow you to see the cost of shipping and duties and taxes upfront. You may prepay duties and taxes when you check out or pay upon delivery.  If you prepay, there will be no additional funds collected upon delivery.  GlobalShopex handles the international checkout and shipping and will process your payment and guarantee delivery.  Once your order is completed, order status questions should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868.

CANADIAN ORDERS
If you purchase through the VitaHustle checkout vs. Global Shopex, we will ship DHL duties unpaid. In this case, Canadian customers are responsible for any customs, brokerage, duties, and local taxes that may be charged. These fees are not collected by VitaHustle and are paid to your local carrier. If your shipment requires an additional charge it will need to be paid by you before your package will be received. We are not able to advise you as to how much (if any) these fees may be. Orders may take up to 15 days to be delivered.

RETURNS
We offer a 60 day money back guarantee on your first purchase of any of our supplements and superfoods.  Customer is responsible for return shipping and handling. We do not accept product returns sold by third-party sellers such as Amazon, however we would be happy to help you if you purchased from VitaHustle Official Store on those platforms.
All returns require you to contact us through our contact form to get a return authorization and return address. For your convenience you can purchase a return label through our returns portal. Any products that are refused or returned to sender will be subject to a 25% shipping and processing charge.

INCORRECT OR DAMAGED ITEM
If you received the wrong item in your order or if your order was damaged during shipment, please contact us immediately at help@vitahustle.com so that we can direct you on how to return any items to us and we can ship the proper items to you. Please include your name, order number, description of the issue, and any photos you can provide of the incorrect and/or damaged items. 

REFUNDS
Once we receive the returned product, we will refund the purchase price less original shipping and handling fees (if any). We will notify you once your return has been received and we have issued your refund. In all cases, refunds will be given in the same form of payment as the original method of payment. Please allow 7-10 days after we have processed the refund for your bank to credit your account.
 
updated 8/3/2022